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Distance Selling Directive

The European Commission has issued the Distance Selling Directive, which applies to business-to-customer contracts and is intended to protect online shoppers. The key-points of your rights as a consumer are that we must provide you with.....

our name and address.

Chatsworth, 31 Norwich Road, Strumpshaw, Norwich, Norfolk NR13 4AG, UK, Tel: +44 (0)1603 716815, sales@chatsworth-dec.co.uk.

the main characteristics of the goods.

Every product on offer at www.chatsworth-dec.co.uk has a full listing of its contents and images.

the price including all taxes

All items on offer are clearly priced. All prices show VAT where applicable.

information on delivery time and costs

The delivery charge is shown on the order form for UK mainland deliveries. See the homepage about general information on deliveries. Please contact us for delivery surcharges for Scottish highlands and Islands, Northern Ireland, Eire and the Channel Islands.

a written confirmation of the above

After an order has been placed, the details of your order will be displayed. You should print or save this page for your records.

written details of how to cancel the contract

Subject to our Cancellations Policy (see Terms and Conditions) you can cancel an order by telephoning +44 (0)1603 716815 or emailing us at sales@chatsworth-dec.co.uk stating name and email address.

an address for consumer complaints

Chatsworth, 31 Norwich Road, Strumpshaw, Norwich, Norfolk NR13 4AG, UK, Tel: +44 (0)1603 716815, sales@chatsworth-dec.co.uk

details of after-sales service and guarantees

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer. A cooling-off-period gives you the right to cancel the contract within seven working days of receipt of goods subject to our cancellation policy (see Terms and Conditions).